Please bring with you a photo ID, insurance card, referral (if needed), list of medications (including eye drops), and co-payment to every appointment. Sometimes insurance changes and we need to verify your eligibility. Also, bring your glasses and contact lenses.
If you are new to the practice or are being seen for an annual exam, please allow 2 hours from the time you are checked in. We do comprehensive exams and may need to do additional testing depending on your symptoms and condition.
Once the check in process is completed, you will be called from the waiting room by a Certified Ophthalmic Technician. They will process your medical history, check you vision, refract your eyes to determine the best possible prescription, check your contact lens fit, check your eye pressure, and dilate your pupils. Depending on your age and reason for your visit, other testing, such as ophthalmic photographs or retinal scans may be performed. Once this initial work up is complete, you will be instructed to wait for the dilation drops to take effect before being brought into the exam to see the doctor.
The most important part of a child’s eye exam is determining their vision. Minimizing distractions makes this easier so please do not bring siblings along unless necessary. Also, please pack a “busy bag” with snack, toy and book as there is often a wait, particularly during after school hours. Eye drops are sometimes needed as part of the exam.
We have excellent optometrists who are experts in handling routine eye care, contact lens related issues and similar non-urgent problems. Please note that the diagnosis of a Routine eye exam can only be made by the doctor. If you are found to have any medical conditions during your exam, it may be billed differently through your medical health insurance.
An ophthalmologist is a physician who is trained to provide medical and surgical eye care. An optometrist is a doctor who is trained to take care of general eye conditions, some eye emergencies as well as being able to prescribe glasses and contact lenses. An optician is a licensed eyeglass provider who is trained to fit, repair and manufacture eyeglasses. We have all three eye care professionals at the Milford-Franklin Eye Center.
We have a full range of eyeglasses, sunglasses, and sport glasses for all ages at both offices. We have staff who are trained to help you find a perfect pair of glasses that will fit comfortably and work within your budget. We have a lab onsite in Franklin and can fill prescriptions promptly. We take Eye Med, VSP, and other vision plans.
Some eye conditions, such as macular degeneration and glaucoma, require additional testing performed on another day. Our trained staff will perform these tests, then integrate them with your medical record. Your doctor will review the tests with you at your next appointment. If you have any questions about testing, please ask and we will help. Most of the time testing does not require eye drops to dilate your pupils but you should plan on being in the office an hour, just in case.
To perform a complete eye exam, the doctor will need to get a careful view inside your eye. The best way to achieve this is by using eye drops to make the pupils temporarily bigger. Most dilated patients experience blurry near vision and some light sensitivity for a couple hours. Please bring sunglasses with you and/or arrange someone else to drive if you are concerned.
Please call our office promptly. We are available to help. Most emergencies can be seen the same day. If a problem occurs when the office is closed, our answering service will contact the doctor on call.